| Quality Client Services |
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| Satisfaction | Families report positive experiences with services. | Overall parent satisfaction | 80% | 90% | |
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| Client report that they enjoy their time during session | Overall client satisfaction | 80% | 95% | |
| Effectiveness | Children and families achieve meaningful progress toward their individual goals and desired outcomes. | Percentage of clients who, at discharge, achieved the outcomes identified in their service plan. | 80% | 86% | |
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| Access to service | Children and families receive timely access to services. | Percentage of clients who received an initial assessment within three months of referral. | 90% | 53% | |
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| Percentage of clients who received their first service appointment within five months of their initial assessment. | 90% | 85% | |
| Human Resources |
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| Organization maintains or decreases absenteeism | Absenteeism - Centre | ≤ 5% | 2% | |
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| Organization retains skilled employees | Turnover Rate - all employees | 13% | 8% | |
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| Financial Resources |
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| Fiscal Responsibility | Organization maintains a sound financial position | Current Ratio | ≥ 1.0 | 1.4 | |
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| Organization operates within its approved budget | % Actual/Budget | ≥ 95% | 100% | |