Natalie Ferraro is a healthcare leader with more than 20 years of leadership experience across pediatric, acute care, ambulatory, and community healthcare settings. She currently serves as Director of Nursing Practice and Corporate Education and Director of Laboratory Services at Niagara Health, where she leads strategic initiatives focused on professional practice, quality improvement, clinical excellence, education, and patient safety.
Natalie holds a Master of Arts in Leadership (Healthcare) from Royal Roads University, a Healthcare Strategy Certificate from Cornell University, and is a Certified Healthcare Executive. She is recognized for her expertise in healthcare leadership, strategic planning, change management, quality improvement, and organizational transformation.
A dedicated advocate for children and families, Natalie has spent much of her career in pediatric healthcare, including leadership roles in Children's Health, Neonatal Intensive Care, Pediatric Medicine, Complex Care, and Pediatric Intensive Care. Her commitment to improving outcomes for children is rooted in both her clinical and leadership experience, where she has championed family-centred care, interdisciplinary collaboration, and innovative service delivery.
Natalie also serves as an Accreditation Canada Surveyor, evaluating healthcare organizations across the country against national standards for quality, safety, and governance. Through this work, she contributes to advancing healthcare excellence and continuous improvement while gaining unique insight into leading practices in healthcare governance and organizational performance. Natalie is also an Adjunct Professor with the University of Toronto and Brock University Schools of Nursing, where she supports the development of future nursing leaders and strengthens partnerships between academic institutions and healthcare organizations.
Natalie is honoured to serve on Niagara Children's Centre Board of Directors and to support an organization dedicated to helping children and youth achieve their fullest potential. Drawing on her experience in healthcare leadership, quality improvement, and pediatric services, she is committed to advancing excellence, fostering innovation, and strengthening outcomes for children and families across Niagara.