Infection Control Procedures

As of April 19, 2023

We are committed to ensuring the health and safety of the children and youth we serve, our employees and our community and we serve and continue to monitor guidelines and recommendations related to Infection Control/ COVID measures.

Please refer to the Visiting the Centre section below for updates related to masking, general health, hand washing/sanitizing, personal protective equipment (PPE) and rescheduling or cancelling of scheduled appointments.

Visiting the Centre or a Satellite Site

Masking Policy: Our Centre has transitioned to the voluntary use of masks by clients, caregivers and visitors.

Our therapists will continue to wear masks and other personal protective equipment (PPE) during appointments or programs where determined to be necessary.

Handwashing/ Sanitizing: Clients and visitors will be asked to sanitize their hands upon arrival and when leaving the Centre. All employees are following our handwashing/sanitizing procedures, including before and after each client appointment

Illness and Cancellations: We ask that you do not attend your appointment if you or your child receiving treatment are feeling unwell. This includes a range of symptoms arising from cold, flu, COVID or RSV, or any other illness such as: fever/chills, new or worsening cough, difficulty breathing, decrease or loss of taste of smell, congestion, headache, extreme fatigue, sore throat, muscle aches/joint pain or gastrointestinal symptoms such as vomiting or diarrhea.

Please contact us as soon as possible to cancel your in-person appointment, if your child, or the caregiver who is attending your child’s appointment is feeling unwell. If possible, we can reschedule this appointment to a virtual session. 

905 688 3550 (General Inquiries) 
905 688 1890 (Direct inquiries; consult our staff directory)

Vaccination Policy: All employees and volunteers must be fully vaccinated unless a valid medical exemption is provided.