Status: Full- time Permanent
Location: St. Catharines,
Ontario
The Clinical Services Pathway
Coordinator (CSPC) plays an integral role in monitoring and optimizing timely
and appropriate access to clinical services. The CSPC will provide appropriate
case assignment and access to service/information to children and families who
are waiting for service delivery or transitioning from service. The CSPC will
work collaboratively with all managers across the Clinical Services Division to
ensure a seamless, integrated approach to service delivery from point of
referral. The Coordinator will also liaise with referral sources and other
community service providers with respect to referral status and transitions.
As an employee of the Centre,
you will be part of a community dedicated to creating a welcoming and
supportive environment for the children and youth we serve. We are a place where families are at the
heart of all we do. Join a team that makes a real difference in the lives of
children and youth every day.
Key responsibilities include:
Waitlist Management and Case Assignment
- Monitor waitlists across all portfolios.
- Make timely decisions on referrals and case
assignments, based on policies, procedures and risk, including HCCSS referrals.
- Monitor and assess clinician workload,
productivity and workload capacity.
- Assign clients to appropriate clinician(s)
including assessing for prioritization, urgency, clinician availability and
geographical need (use of satellites sites).
- Identify opportunities for grouping clients
for services and the nature of the groups.
- Provide updates to Clinical Managers regarding case assignments.
- Review and identify productivity and workload
issues of clinicians and inform clinical manager of actual or potential
performance concerns. Provide input into
corrective actions, if appropriate.
Facilitate Access to Information, Services and Supports
- Respond to enquiries from families who are
waiting for service initiation, and update
client records based on clinical assessment/judgement
and prioritization.
- Review client needs and act as a point of
contact for clients waiting for service initiation including providing
information about appropriate resources while waiting for service.
- Respond to other health care providers and
community agencies to review shared clients waiting for service initiation.
- Apply de-escalation skills and respond to
concerns and complaints. Resolve conflict and escalate significant matters to manager.
- Triage issues that require Manager input/resolution.
- Document concerns/complaints.
- Respond to routine service pathway
determination questions from program staff as a first response in collaboration with
the Clinical Practice Facilitator
Support Transition Processes
- Facilitate
the transition to school process
including aggregating data about clients
across the division to share with school boards and community partners
and supporting staff in the appropriate processes for transition to school.
Quality Improvement and Program Development
- Attend Clinical Leadership meetings to discuss
waitlist management pressures and improvement strategies.
- Inform the Clinical Leadership Team of
challenges related to service access and pathways identified by families, referral sources and clinical staff.
- Identify and communicate to Director divisional
trends in waitlist data that may require a
human resource review
- Develop universal resources and supports
across the division to support program delivery
- Monitor the assignment of clients to ensure
compliance with prescribed standards and clinical policy, including
prioritization of urgent referrals and accurate service pathways.
- Act as a resource and support to staff when
determining appropriateness for referral to service and respective service
pathways.
Data Integrity
- Contribute to data integrity related to the
wait list and case assignments. Update wait list data as appropriate within the
CSPC role.
- Identify factors, trends and strategies to
support data accuracy.
- Support the development of strategies to
improve wait list accuracy, in collaboration with the Clinical Leadership team.
Other
- Other specific duties/projects as may be
assigned by Clinical Leadership.
Health and Safety
The Clinical Services
Pathway Coordinator will comply with the duties assigned to Workers as per
Section 28 of the Ontario Occupational Health and Safety Act.
Key
Relationships:
The Clinical
Services Pathway Coordinator is concerned with the effectiveness of all
relationships that affect the Centre.
The following are particularly significant to the position:
External
- Children who are referred, and their families
and other caregivers
- Health and Social Service Providers
- Care Coordinators at Ontario atHome
Internal
- Clinical Leadership
- Clinical Practice Facilitator
- Staff at all levels in the organization
Qualifications and Skills:
The
minimum specifications for an incumbent will include:
- Regulated
professional from any of the disciplines of OT, PT, SLP or Social Work. Current
registration with an associated College for their discipline.
Knowledge/Skills:
- A sound understanding of the Clinical Services
Division, including current service
pathways.
- A minimum of 3 years of experience in their
related discipline in pediatrics preferably
in a multi or interdisciplinary environment
- Sound knowledge of the roles and delivery of
therapy services across Niagara
Children’s Centre
- Knowledge of privacy and other relevant legislation
- Sufficient computer literacy to monitor and
extract all waitlists reports
- Excellent facilitation and problem solving skills
- Strong conflict resolution skills
- Excellent organizational and communication skills
- De-escalation skills
- Critical reasoning
- Clinical assessment
Other:
- A
current criminal reference check for vulnerable populations
- Evidence
of non-violent crisis intervention training
Why Join Us?
- We provide a total rewards package that supports your well-being,
and have a culture that supports and encourages continuous professional
development and growth.
- Provide a competitive hiring range of $86,000 - $102,850
commensurate with experience.
- Participation in a Defined Benefit Pension Plan (HOOPP) from day
one of employment with us, offer healthcare and dental benefits, and access to
the Employee and Family Assistance program.
To
pursue this career opportunity, please send your resume to HR@niagarachildrenscentre.com
We
will be reviewing candidate submissions as they are received and move forward
with interviews. Early submission is encouraged.
The
Niagara Children’s Centre is committed to fair and accessible employment
practices. Upon request, suitable accommodation is available under the Accessibility for Ontarians with Disability
Act (AODA) to applicants invited to an interview.
We
thank all those who apply but only those selected for further consideration
will be contacted. The selected candidate will be required to participate in a
Criminal Background Check.