Status: Full-time Permanent
Location: St. Catharines,
Ontario
The Intake Coordinator responds to and processes all external
referrals for Centre as
well as facilitates connections for families to
other community programs/services as appropriate based on child and family
goals, strengths and needs.
Included in the role is interacting with families and referral
sources to determine child and family goals, strengths, and needs through
exploratory conversations and the use of formal and informal eligibility and
triage tools, determination of referral eligibility for Centre services,
scheduling of screening/assessment appointments for Centre services, and
responding to inquiries related to Centre wait times.
As an
employee of the Centre, you will be part of a community dedicated to creating a
welcoming and supportive environment for the children and youth we serve. We are a place where families are at the
heart of all we do. Join a team that makes a real difference in the lives of
children and youth every day.
Key responsibilities include:
Exploratory
Conversations and Administration of Triage Tools: The Intake
Coordinator may conduct an exploratory conversation utilizing a variety of
tools based on presenting concerns/needs, including the All About My Baby, All
About My Child, All About Me Tools. Based on
presenting concerns and age of the
child, detailed questions regarding
all areas of child development (e.g. communication, motor/mobility, activities
of daily living, emotional/sensory regulation etc.) may be discussed
with the parent/guardian to determine appropriate next steps/initial
clinical pathway.
Initial Family Information and Orientation: Provide
families with Centre orientation materials and general “need
to know” information. Provides advice regarding and facilitates the most
appropriate initial clinical pathway and next steps for the child, based on the
information gathered through the exploratory conversation/triage tools.
- Reporting: Keep
managers/clinicians abreast of any
issues related to consent/custody or triaging between programs as well as any trends in client and family
concerns/needs/referrals by geographic
location or issues at any satellite offices involving
screenings.
- Data Entry: Maintain
and input accurate information into relevant data bases related to new and internal
referrals.
- Scheduling: In negotiation with the parent and with information acquired
via the triage
tool, schedule a screening appointment with the relevant screener and provide respective follow up
communication while waiting for service. For services without direct scheduling
by Intake Coordinators, follows procedures to ensure child is placed on the
appropriate service waiting list based on need.
- Liaising with the community: provide information and answer questions regarding our services, request clarification or additional information from referral sources,
inform referral sources
if families do not respond to attempts
to contact; facilitating supportive connections to other
community service providers and/or directing families to other community services
as appropriate.
- Correspondence: provide fax information to physicians regarding status of clients and appropriateness of referrals; provide “unable to contact”
and discharge letters
to families.
Health and Safety
The Intake Coordinator will
comply with the duties assigned to Workers as per Section 28 of the Ontario
Occupational Health and Safety Act.
Key
Relationships:
The Intake
Coordinator is concerned with the effectiveness of all relationships that
affect the Centre. The following are
particularly significant to the position:
External
- Families, caregivers, and youth
- Community partners
- Community at large
- Primary Care
Internal
- Clinical
managers and clinical staff
Qualifications and Skills:
The minimum specifications for an incumbent
will include:
- Graduation from a
recognized college/university in a child development related field (e.g.,
ECE/Resource Teacher, CDA; OTA/PTA; Bachelor of Arts in Child Studies)
Knowledge/Skills:
- A sound understanding of child/youth development across
all developmental domains
- Minimum of 2 years’ experience working with infants/young children with identified needs using a family-centred model of intervention
- Expertise in child development
and familiarity with common pediatric conditions, as well as knowledge of the
local service system to support service navigation.
- Demonstrated
ability to consistently maintain professional and respectful communication and
collaboration with clients and families, colleagues, managers, and community partners.
- Knowledge
and demonstrated ability to uphold principles of family-centred care, provide
exceptional customer service, and utilize a strength-based, anti-racist,
anti-ableist, and anti-oppressive approach to service delivery and interactions with stakeholders.
- Demonstrated
initiative and self-management.
- Computer literacy utilizing MS Office software applications.
- Ability to utilize
developmental screening tools for determination
of eligibility and triage decisions.
- Ability to effectively support families in complex situations.
- Ability to work with families from a variety of cultures that is inclusive and culturally
appropriate.
- Bilingual at a superior
or advanced level of French
is an asset.
- A
current criminal reference
check for vulnerable populations.
Why Join Us?
- We provide a total rewards package that supports your well-being,
and have a culture that supports and encourages continuous professional
development and growth.
- Provide a competitive hiring range of $53,028 – $62,386
commensurate with experience.
- Participation in a Defined Benefit Pension Plan (HOOPP) from day
one of employment with us, offer healthcare and dental benefits, and access to
the Employee and Family Assistance program.
To
pursue this career opportunity, please send your resume to HR@niagarachildrenscentre.com
We
will be reviewing candidate submissions as they are received and move forward
with interviews. Early submission is encouraged.
The
Niagara Children’s Centre is committed to fair and accessible employment
practices. Upon request, suitable accommodation is available under the Accessibility for Ontarians with Disability
Act (AODA) to applicants invited to an interview.
The
Niagara Children’s Centre’s is a unionized environment.
We
thank all those who apply but only those selected for further consideration
will be contacted. The selected candidate will be required to participate in a
Criminal Background Check.