Commitment to Your Privacy

COllection of Personal Health Information

We collect personal health information about your child and family. The personal health information we collect may include: name, date of birth, address, health and developmental history, records of visits to Niagara Children’s Centre and the care your child & family received during those visits. Occasionally, we collect personal health information about children & families from other sources if the law permits.  We require your consent to collect information from sources outside of your healthcare team. Your personal health information will be contained within an electronic system.  We limit collection of information to what is required to provide care to you and your child.

Uses and Disclosures of Personal Health Information

We use and disclose personal health information to:

  • Treat and care for children & families
  • Get payment for treatment and care
  • Plan, administer and manage our internal operations
  • Conduct risk management activities
  • Conduct quality improvement activities, such as sending satisfaction surveys
  • Teach
  • Conduct research
  • Compile statistics
  • Fundraise to improve our healthcare services and programs
  • Comply with legal and regulatory requirements
  • Fulfill other purposes permitted or required by law

Personal health information collected from external healthcare providers is only used to support the provision of care to those in service. 

Your Choices

Parents/caregivers may limit access, make corrections to their children’s personal health records or withdraw consent for some of the above uses and disclosures by contacting us. Information on how to make changes will be provided upon request. Please note that there are legal exceptions.

Important Information

We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

  • We conduct audits and complete investigations to monitor and manage our privacy compliance.
  • We take steps to ensure that everyone who performs services for us protects your privacy and only use your personal health information for the purposes you have consented to­.
  • There is a Guide to Privacy and Consent for Families, please ask your therapist for a copy.

For more information about our privacy protection practices, or to raise a concern you have with our practices, contact us at:

Dorothy Harvey
Director of Clinical Services and Privacy Officer
Niagara Children’s Centre
567 Glenridge Avenue
St Catharines, Ontario L2T 4C2
(905) 688-1890 X 200   (do not send personal information via email)

You have the right to contact the Information and Privacy Commissioner/Ontario if you think we have violated your rights.  The commissioner can be reached at:

Information and Privacy Commissioner/ Ontario
2 Bloor Street East, Suite 1400 Toronto  ON  M4W  1A8
Telephone  (416)  326-3333   or   1-800-387-0073  Fax  (416)  325-9195

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